Refund Policy

Introduction

At Wahana Tech, we strive to ensure that our customers are fully satisfied with their purchases. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund. By making a purchase from Wahanatech.com, you agree to this Refund Policy.

General Refund Conditions

  1. Eligibility for Refund:

    • To be eligible for a refund, you must request it within [number] days of receiving the product.
    • The product must be in its original condition, unused, and in its original packaging.
    • Proof of purchase, such as an order number or receipt, must be provided.

  2. Non-Refundable Items:

    • Certain items are not eligible for refunds, including but not limited to:
      • Digital products or software that has been downloaded.
      • Customized or personalized items.
      • Gift cards.
      • Items purchased on sale or with a discount code.

Refund Process

  1. Requesting a Refund:

    • To initiate a refund, contact our customer support team at support@wahanatech.com. Please include your order number, the reason for the refund request, and any relevant details.
    • Our team will review your request and respond within [number] business days with further instructions.

  2. Returning the Product:

    • If your refund request is approved, you will be instructed on how to return the product.
    • You are responsible for paying the shipping costs for returning the item unless the return is due to our error (e.g., you received an incorrect or defective item).
    • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

  3. Processing the Refund:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@wahanatech.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@wahanatech.com. We will provide instructions on how to return your item and receive a replacement.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@wahanatech.com.

By making a purchase from Wahanatech.com, you acknowledge that you have read, understood, and agree to this Refund Policy.